Rely
Rely Solutions Specialty Service Lines

Capture every referral. Keep them in network.

Pre-procedure prep, referral-to-appointment conversion, and post-procedure adherence. Built for cardiology, oncology, orthopedics, and any service line where patient drop-off kills your downstream revenue.

10–30% of potential earnings recovered from referral leakage End-to-end from first referral to final follow-up One point of contact per patient
PROOF · FROM PRODUCTION
+367%

increase in new-patient capture per quarter through faster follow-up.

8-hospital regional system · specialty service line
/ What it does

Four capabilities that ship on day one.

Referral capture at the source

When a referral is placed, we have the patient on the phone before they leave the building. Appointment booked before they forget.

Pre-procedure prep

NPO instructions, medication holds, ride home, insurance verification. All handled, all documented, one call.

Post-procedure adherence

PT attendance, medication adherence, wound checks, follow-up visits. The things that determine whether the procedure sticks.

Leakage tracking

Know exactly which referrals left the network and why. We report on conversion, wait time, and drop-off by referring provider.

/ How it works

Three steps, from trigger to resolution.

01

Referral fires

From EHR order or fax. We listen. No list-building.

02

Rely locks the appointment

Same day, same visit window, before the patient leaves. We verify insurance, prep, and clearance requirements on the first call.

03

Continuous adherence

Automated check-ins through the procedure window, with a navigator on the line for any concern.

/ Integrations

Wired into your referral workflow.

Works with any specialty line that produces a structured referral order. Epic, Cerner, athena, and any modern EHR.

Epic Referrals LIVE Cerner LIVE athena LIVE
/ FAQ

Common questions.

Which specialties are in production? +
Cardiology, oncology, orthopedics, and general surgery are the most common deployments today. The workflow generalizes to any specialty where the referral → appointment → procedure → follow-up chain is where patients fall off.
How fast can you get to a referral? +
Under an hour on average in current deployments. The patient is often still on-site when we call.
Who handles the hard calls? +
A Rely navigator. Every specialty program includes navigator capacity sized to your referral volume.
Can you measure leakage against our in-network targets? +
Yes. Every referral we touch has a lifecycle record. We can report against any segmentation you track, including referring provider, payer, and geography.
/ Other programs

Pair it with the rest of the OS.

Ready to scope a specialty service line pilot?

30-minute walk-through with our team. We'll show you the current deployment, the dashboards, and a clear path from pilot to live operations.