Rely
Rely Solutions Quality Gap Closure

Close every gap before it ages out of the measure.

Population-level gap identification, plain-language outreach across voice and text, and a real person on the line for the patients who need one. Built for HEDIS, CMS Star, and value-based contracts.

40+ HEDIS measures in production Works with your population stratification Compliant with CMS Star measure rules
PROOF · FROM PRODUCTION
4.6%

no-show reduction in primary care over 12 weeks.

Large California county hospital · Task Completion model
/ What it does

Four capabilities that ship on day one.

Measure coverage

40+ HEDIS measures ship in production. Diabetes care, breast and colon cancer screening, medication adherence, follow-up after hospitalization, and more.

Multi-channel outreach

Voice, SMS, and scheduled follow-up. Retry logic built around what the measure allows, not what's easy.

Plain-language that converts

We don't read from a script. Agents explain why the patient should come in, in the language they speak, in a way that actually lands.

Real-time dashboards

Gap-closure rate by measure, by patient cohort, by outreach channel. Filter by anything. Export anything.

/ How it works

Three steps, from trigger to resolution.

01

You send the list

We ingest your gap list, or connect directly to your stratification engine. New gaps flow in continuously.

02

AI reaches every patient

We sort by measure urgency and patient reachability. Every patient gets at least three attempts across channels.

03

We close the loop in the chart

When the gap is closed, we update your EHR and attach the evidence. Your quality team sees the change on the dashboard that day.

/ Integrations

Plug-and-play with your quality stack.

Native to Epic. Compatible with Innovaccer, Health Catalyst, Arcadia, and any stratification output you can send us as a flat file.

Epic LIVE CSV / SFTP LIVE Innovaccer LIVE Arcadia LIVE Health Catalyst LIVE
/ FAQ

Common questions.

Are your outreach scripts compliant with CMS rules? +
Yes. Every outreach template is reviewed against the current measure-year rules. We flag rule changes the quarter they're published and push updates within the cycle.
How do you handle patients who have opted out of outreach? +
We respect EHR-level communication preferences and add our own unsubscribe across voice and SMS. No second contact without a new consent event.
Can you close gaps we missed? +
If you send us a patient, we'll reach them. We often surface back to customers that a patient had already closed the gap in a different setting; we catch those and reconcile.
Do you bill CPT 2s or supplemental data codes? +
We don't bill on your behalf. We return structured data (including codes) so your billing and data teams can post what they need.
/ Other programs

Pair it with the rest of the OS.

Ready to scope a quality gap closure pilot?

30-minute walk-through with our team. We'll show you the current deployment, the dashboards, and a clear path from pilot to live operations.