Rely
Rely Solutions On-Site Navigation

Navigators on the floor, in your EDs and clinics.

For the patients who can't be reached by phone. Rely navigators embed in your emergency departments, clinics, and at the bedside, working in lockstep with the AI layer above them.

Bedside engagement for high-risk discharges SUD, OUD, STI linkage to care Continuity from bedside to outpatient
PROOF · FROM PRODUCTION
7,000

patients engaged on-site at one ED partner during the case-study period.

Large California county hospital
/ What it does

Four capabilities that ship on day one.

ED bedside engagement

High-risk discharges get a navigator at the bedside before they walk out. Follow-up booked, transportation confirmed, meds in hand.

SUD / OUD / STI linkage

Dedicated linkage-to-care navigators for substance use and STI programs. Warm hand-off to MAT, behavioral health, and recovery services.

Social-service coordination

Housing, food, transportation, benefits. Navigators handle the warm hand-off, document every step, and follow up until it sticks.

Continuity to outpatient

What starts at the bedside continues through the AI layer. The patient has one number, one relationship, one file.

/ How it works

Three steps, from trigger to resolution.

01

Navigator on the floor

Rely navigators are embedded in your ED, clinic, or service line. Badged, trained on your protocols, part of the care team.

02

Same loop, same OS

Every navigator action flows into the Rely system. The AI layer picks up outpatient follow-up from there.

03

Data back to your team

Dashboards of on-site engagements, linkage-to-care rates, readmission trends, and downstream utilization.

/ Integrations

In your clinical workflow, with your team.

Navigators document in your EHR. They work alongside your case managers and social workers. No parallel charting, no shadow system.

Epic LIVE Cerner LIVE Paper workflow SUPPORTED
/ FAQ

Common questions.

Are the navigators your employees or ours? +
Rely's. They're W-2, trained by us, managed by us, and placed at your site. You don't staff or supervise them.
Do they have a clinical license? +
Most are credentialed community health workers, SUD counselors, or patient navigators depending on the program. We document and provide all credentials pre-placement.
How does on-site coordinate with AI programs? +
Anything a navigator does on-site flows into the same patient record as the AI outreach. The outpatient follow-up picks up exactly where the bedside hand-off ended.
Can we start with on-site only? +
Yes. On-site can run standalone or stack with any AI program. Most customers start in one and expand into the other within a quarter.
/ Other programs

Pair it with the rest of the OS.

Ready to scope a on-site navigation pilot?

30-minute walk-through with our team. We'll show you the current deployment, the dashboards, and a clear path from pilot to live operations.