Inbound, outbound, and escalation, around the clock. AI handles the routine. Rely navigators handle the rest. You get full coverage without the ramp, the overhead, or the turnover.
of incoming calls fully resolved by AI, no callback required. The rest reach a human, fast.
Routine, medium priority, and high priority. Each tier has SLAs measured to the minute. Urgent calls escalate to a 24/7 RN hotline.
Inbound and outbound around the clock. No hold times, no missed after-hours calls, no voicemail jail.
Any clinical concern escalates into a live nurse line. Every escalation has full call context, no re-asking.
Call volume, AI resolution rate, escalation rate, and SLA performance per queue. Updated in real time.
The AI opens the call, identifies the patient, and classifies the ask.
Routine issues (scheduling, refills, directions, results delivery) are resolved in-call. Anything with a human signal gets escalated.
Rely navigators work in the same interface, see the same chart, and close the case. The patient doesn't have to start over.
Drops in via SIP trunk or IVR forward. Epic-native today. Call recordings and transcripts returned to you on a fixed cadence.
Reminders, prescription verification, follow-up booking, and a navigator on standby for the cases that need a person. Ru…
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Learn more →Pre-procedure prep, referral-to-appointment conversion, and post-procedure adherence. Built for cardiology, oncology, or…
Learn more →30-minute walk-through with our team. We'll show you the current deployment, the dashboards, and a clear path from pilot to live operations.
