Rely
Rely Solutions Front Desk Programs

Give your front desk their afternoons back.

Inbound scheduling, intake, insurance verification, and no-show recovery. Handled around the clock, with real people on the line for the cases that need them. Your staff stops drowning. Your patients stop waiting.

24/7 inbound and outbound coverage Works without changing your EHR Transfers to staff for complex cases
PROOF · FROM PRODUCTION
99%

call capture rate, with 75% resolved fully by AI, no callback required.

Large California county hospital · 120-day review
/ What it does

Four capabilities that ship on day one.

Inbound scheduling

Patients call, the AI answers. Books the appointment, fills intake forms, verifies insurance, explains prep. All in one call, no hold time.

No-show recovery

When a patient misses, we call within the hour. Rebook live, reclaim the slot, or escalate if something else is going on.

Insurance verification

Eligibility, co-pay, and benefit checks on every booked appointment. Surface issues before the patient shows up.

Live transfer when it counts

Clinical questions, angry patients, or complex scheduling get routed to your live team. Never more than one ring.

/ How it works

Three steps, from trigger to resolution.

01

Answer every call

No more unanswered calls, no more hold time. Every call is picked up, 24/7.

02

Resolve on the first call

Most routine calls (scheduling, intake, prescription refills, directions) are resolved without a transfer.

03

Transfer when needed

Clinical, complex, or sensitive calls route to your live team with context already summarized.

/ Integrations

Works with your existing phone tree.

Drops in behind your IVR. Native to Epic, athena, NextGen, and any modern scheduling system. Compatible with any phone system that can forward a call.

Epic Scheduling LIVE Twilio / IVR LIVE athena LIVE NextGen LIVE
/ FAQ

Common questions.

Can patients tell they're talking to AI? +
We don't hide it when asked, and we disclose per state law. In practice, patients often don't notice until they reach the edge of a conversation the AI can't handle, at which point a navigator picks up mid-call.
How do you handle clinical triage? +
The AI doesn't triage clinical symptoms. Any clinical question gets routed to a live navigator or your nurse hotline, per your protocols.
What about accessibility? +
Full TTY support and multi-language coverage. We follow ADA requirements for phone service.
Can we carve out calls we want humans to handle? +
Yes. You configure which call types and prompts always route to live staff. Rely handles the rest.
/ Other programs

Pair it with the rest of the OS.

Ready to scope a front desk program pilot?

30-minute walk-through with our team. We'll show you the current deployment, the dashboards, and a clear path from pilot to live operations.